Sinowon Economical Manual Micro Vickers Hardness Tester

HV1000 Series

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your product, provided it meets the following conditions:

1) Returns will only be accepted with a valid Invoice No Please email us at enquiry@mspmetrology.com, or call 607-3577677 to confirm the invoice number. Products cannot be returned without an Invoice number.

2) All defective items can be exchanged for the same model as the defective item or refunded for the cost of the item. Never opened items can be refunded fully. At our discretion, all opened non-defective returns will be assessed up to 20% restocking fee within 30 days of delivery. We do not accept any returns by products that are damaged by customers. 

3) Returns must be made within 30 days of receipt. To be accepted, product must be in the original packaging including all accessories, instructions, and warranty cards if have. Any damage or defects to the products MUST be reported within 48 hours of the delivery date.

4) For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. The original receipt or a copy of it should also be included in your return package. 

5) Upon receipt of the return, we will issue the refund. The original and returns S&H charges will not be refunded or reimbursed. If a replacement order is sent, it will be shipped without shipping or handling charges to the customer.
  
6) Returns will not be accepted after 30 days of delivery, regardless of reason. 

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, email us at enquiry@mspmetrology.com , you may also reach us at 607-3577677.

Delivery
MSPMETROLOGY makes every effort to get your order to you as soon as possible. All in-stock orders placed are shipped within 72 business hours from when the order is placed. Please note that orders placed on weekends (those received after Fridays after 12PM) will be processed on Monday. 

Expected delivery times are quoted from the time the item leaves our facility until it reaches your destination, not from when the order is placed and are only an estimation and not a guarantee.

You will be notified by email when your item has been shipped. If there is a problem with your order, you will receive an e-mail within one business 

Delivery Information

We deliery by POS laju (In Malaysia) / FedEx (In Singapore)

Important Notice

• All orders will be shipped every working days (Monday - Friday, Except Public Holiday)
• For pre-order item will be dispatch within 10-14 days after payment made
• Ready stock item will be delivery within 1-3 days after payment made, in the case of promotion period or out of ready stock,the item will be dispatch within 10-14 days after payment made, please do not hesitate to contact us at enquirty@mspmetrology.com  if you have any inquiry.
• What to do if failed to received? (Malaysia Poslaju)
• You may call 1300-300-300 to Poslaju to request for 2nd delivery (within 7 days)
• After 7 days of failure delivery, Poslaju will return the parcel to us, Client have to bear for the second delivery charges - Rm7 (WM) / Rm12 (EM).

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items.
You will be advised of any charges on the checkout page. For the extra-large or heavier items, the delivery cost will be quoted separately. You might choose to own collection in selected location to waive the delivery costs. 

International Shipments
For international orders, please check with your local rules and regulations about all custom and brokerage fees, duties, taxes, and restrictions that are imposed on goods imported into your country. Please note that all the shipping related fees mentioned above are the responsibility of the recipient, not MSP METROLOGY. In the event a shipment is refused and returned for any reason other than Damage, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Tax Information
Items shipped within Malaysia Zone will have appropriate state GST 6% added to the order total.

Private Policy
MSPMETROLOGY take your privacy seriously!

Please read this statement of privacy to be more aware about our policy on collecting, using and disclosing personal information. MSPMETROLOGY occasionally update this Statement of Privacy to reflect company and user feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information. MSPMETROLOGY treats personal information, such as your name, email address or telephone number as important privacy. We promise your personal information will not be disclosed to third party.
MSPMETROLOGY will not use or sell your personal information to third party unless:

• Users agreed to share with third party;
• Users make known to public of their personal information in selves-willingness in in order to enjoy products or services; 
• Violations of MSPMETROLOGY Terms of Use, or as otherwise required by the law.

Instructions for use
MSPMETROLOGY is committed to protect the security of your personal information. We use password setting up by user to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Terms
By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statements or other content on websites outside the www.mspmetrology.com domain name.